Bookings secured via credit card guarantee are considered confirmed. Bookings requiring letter of authority (LOA) for chargebacks are confirmed once LOA has been received. All other bookings are considered unconfirmed unless booked by an agent/agency with existing prior arrangement with the Hotel direct. Unconfirmed bookings are handled in accordance of to our 6PM Room Release policy.

All unconfirmed reservations will be held in our system until 6pm the day before arrival. If you wish to continue on with your reservation then please do give us a call on 08 9220 7000 and re-confirm your booking and we will keep it in good faith for you until the time of arrival advised by yourself.

Our Cancellation Policy is 24 hours in advance (by 2pm) prior to the date of arrival. The Hotel is otherwise entitled to keep a minimum of 1 night's accommodation equivalent of funds from the booking guarantee payment type. More nights may be deducted depending on the length of stay of the booking. Please liaise with Hotel's Management for further clarification.

Comfort Hotel Perth City is a non-smoking or vaping hotel. We do not have any smoking or vaping rooms available in our hotel. Please see our Payment Policy and Check In Terms for related information.
Any prices given are valid only at the time of quotation and are subject to change without notice unless a guaranteed room booking is made.

We look forward to assisting you with your booking and welcoming you to Comfort Hotel Perth City.

Check in time is anytime after 2pm and check out is 10am on the day of departure. We offer complimentary car parking (subject to availability), free short term luggage storage and a 24 hour Reception for your convenience. Car Parking and Luggage Storage is strictly at your own risk.

The Hotel does not accept any responsibility for lost, stolen and/or damaged items whatsoever.

Accommodation charges are payable, using an acceptable method by the Hotel, at check-in. Additional bond of AUD 150 is required to check-in to your room, accepted by pre-authorising the credit card supplied and/or imprinted or via cash or EFTPOS, as security during and for any extensions made to this stay.

Bond is refundable upon departure after a room inspection and account clearance. A photo ID (Australian Drivers License or Passport of any country) is required at check in. Hotel reserves the right to refuse check-in in the absence of such incidental payment guarantees.