Lost Property Policy

GUEST’S LOST PROPERTY SERVICE CONDITIONS

Comfort Hotel Perth City holds guest’s lost property for a period of 3 months, after which it disposed off as per standard Hotel Lost Property related practices.

Lost property item/s can be collected from the Hotel, by the owner after producing an accepted form of ID.

If the person collecting the lost property is NOT the owner, then the Hotel requires a “Lost Property Collection Authorisation Form” to be completed by the owner, authorising the third party to collect the items on the owner’s behalf. The Hotel reserves the right to refuse handing over the property if an ID is not produced by the ‘Authorised Person’ as specified by the owner.

If collection from the Hotel is not suitable, the items can be posted using Australia Post’s “Cash On Delivery” service. Prior payments may be required, if requested by Australia Post, before arrangements can be made. Alternatively, Standard Post, Express Post or Registered Post can be arranged by providing credit card details to the Hotel, who will then forward the items by the preferred method.

Comfort Hotel Perth City keeps the guest lost property on “All Care but No Responsibility’ principle. The Hotel therefore does not cover any costs associated with any damages or missing property after departure.